Return Policy

Buying a jersey as a gift should feel simple. If the size, style or fit is not right, FamilyJersey accepts returns within 30 days of delivery. This page explains how the process works for birthdays, holidays, Father's Day and kids' gifts.

Return Window

Returns are accepted within 30 days of delivery. The count starts on the delivery date shown by the tracking number, not the order date. For gift purchases, keep an eye on that date so the recipient has time to try the jersey on.

Condition of Returned Items

Items should be unworn and unwashed.
Original tags should still be attached where possible.
Include the jersey in its original packaging when you can.
If an item arrived damaged or incorrect, contact support before returning it.

How to Start a Return

Contact support by WhatsApp or through the contact form.
Share your order number and the reason for the return.
Wait for return instructions before shipping anything back.
Send the item using a method that provides tracking.

Refunds

Once a returned item is received and checked, the refund is processed to the original payment method. Your bank or card provider may take additional time to show the credit. Original shipping costs are not refunded unless the return is due to a damaged or incorrect item.

Gifts and Exchanges

If you bought a jersey as a gift and the recipient needs another size, contact support and we will explain the available options. Exchanges depend on stock. If the requested size is unavailable, a refund is the alternative.

Shipping Times

Orders ship with a tracking number, and shipping takes 7-15 business days. Shipping is free on orders over $50. These times apply to replacement items sent after an exchange as well.

Need Help?

Support is available by WhatsApp or the contact form. Checkout is secure, and every order ships with a tracking number so you can follow it from dispatch to delivery.